1. Is email an important part of your business? We strongly recommend purchasing dedicated email hosting separate to your web hosting. See FAQ below.
2. We will update your core WordPress installation, plugins and themes and will make sure you’re backed up before updating. Any compatibility issues will be additional and quoted before proceeding. All work is subject to our Terms of Service.
Packages as of Dec 2022. All prices in AUD including GST.
No, we have partnered with WP Engine who offer the best WordPress hosting and developer experience on a proven, reliable architecture that delivers unparalleled speed, scalability, and security for your site. We manage the hosting for you including being your first point of contact for technical support.
Yes it includes regular backups, security monitoring and monthly WordPress core, theme & plugin updates.
With each new release of WordPress, developers fix bugs, add features and patch security vulnerabilities. If you don’t update, it’s guaranteed you will be hacked sooner rather than later.
Not with WP Engine. We recommend keeping your email & web hosting separate for a few reasons:
See our dedicated email hosting packages.
You may cancel service at any time by contacting us and requesting cancellation of services.
Due to the cancel anytime nature of this agreement we shall not be compelled to issue a refund, pro-rated or otherwise. We do reserve the right to issue a refund on a case-by-case basis at our sole discretion.
Our support hours are 9am–5pm Australian Eastern Time (QLD), Monday through Friday. Use our Support Form, email [email protected] or phone 1300 441 650. Outside of these times, please text 0411 989 705 with any urgent issues relating to your web or email hosting.
We will endeavour to work with you until you are 100% satisfied. Please see our Terms & Conditions for details or contact us with any concerns.
Sure can! Our team of experienced web designers and developers can build you a new website specific to your needs and on your chosen platform. The new site will be built using the latest available technology and optimised for search engines and mobile devices. See our Website packages or get in touch with us to find out more.
No, SEO & PPC can be very expensive options and are best managed by Google certified specialists. We can help promote your business with professional email marketing templates, email signatures, link/squeeze pages or Google My Business pages.
As well as website maintenance, our experienced graphic designers can offer complete brand design or refresh including logo, business cards, brochures, reports, posters, email marketing and more. Get in touch with us for a competitive quote or to find out more.