Support form






This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

FAQs

MAINTAIN

Is a long-term commitment or contract required?

No, there are no lock-in contracts. You can pay-as-you-go one hour at a time or buy in bulk at a reduced hourly rate. Most of our clients buy in bulk to have hours in their account so any maintenance updates can be made without delay. It’s really easy… purchase your required block of hours above or request a quote to get started.

Do you support all website platforms?

We support all popular website platforms including WordPress, Adobe Business Catalyst, Squarespace, Shopify, Magento, Woo Commerce, Joomla, Drupal, Big Commerce, Open Cart, PrestaShop, X-Cart, Adobe Dreamweaver, Adobe Muse, Wix, Weebly, Sugar CRM, XT:Commerce, Webflow, Jimdo, LightCMS and many more. We even support popular email sending platforms such as MailChimp and Campaign Monitor. If yours isn’t listed here, just ask us and I’m sure we’ll be able to help!

Can you update all websites?

We can update most websites, however, business owners are sometimes given restricted access by their web developers so the developers can retain control. Unfortunately this means we will be restricted to update certain parts of the website as well unless we are provided with administrator access.

How long will it take?

We know your business information and website is important. Depending on the type of the request, we aim for your website maintenance to be performed between 1-3 business days. Minor updates are typically done in 24 hours or less and larger tasks can take between 4-7 business days.

How many hours will I need?

The amount of time required for each task is varied and depends on the request. All tasks are billed in 15 minute increments so we recommend grouping your minor tasks together where possible to take best advantage of the time. A typical half hour update could contain the following:

  • Review of task
  • Update text and images on 1-2 pages
  • Proof read, spell check and browser testing
  • Upload updates
  • Check live site

Get in touch with us for a quote if you’re not sure.

How much will I save when buying hours in bulk?

Hours Hourly Rate Total You Save
1 $77
5 $66 $385 $55 (14%)
10 $60.50 $605 $165 (21%)
15 $55 $825 $330 (28%)

Do you refund unused hours?

Yes we offer a full refund of unused hours at any time. Keep in mind that unused hours never expire so you can re-use them at any time.

Do you offer a guarantee or warranty?

Yes, we promise to provide you with quality service until you are completely satisfied.

What do you need from me to get started?

If you have a Content Management System (CMS) such as WordPress, Adobe Business Catalyst, Squarespace etc, we’ll need your admin login. This is typically a username and password that you were supplied on signup. Some systems allow you to invite external administrators which would be preferable.

If you don’t have a CMS then we’ll need your web hosting FTP details. This is typically a server name (ftp.yourwebsite.com), username and password. If you’re not sure what these are you can ask your web hosting provider.

Get in touch with us if you need some help.

Can you build me a new website?

Sure can! Our team of experienced web designers and developers can build you a new website specific to your needs and on your chosen platform. The new site will be built using the latest available technology and optimised for search engines and mobile devices. See our Website packages or get in touch with us to find out more.

Do you offer SEO or Google Adwords as well?

Yes we do! As well as help manage your existing SEO or Google Adwords campaign, we can offer Search Engine Marketing packages to help boost your visibility in search engine results leading to increased traffic and more sales leads. See our SEO & PPC packages, or get in touch with us for a free SEO Audit or to find out more.

What else can you do for my business?

As well as website maintenance, our experienced graphic designer can offer complete brand design or refresh including logo, business cards, brochures, reports, posters, email marketing and more. Get in touch with us for a competitive quote or to find out more.

HOST

Is Maintain My Website the web host?

No, we have partnered with VentraIP and WP Engine. We manage the hosting for you including being your first point of contact for technical support.

Does your WordPress hosting include maintenance?

Yes it includes regular backups, security monitoring and monthly WordPress core, theme & plugin updates.

Why do I need monthly WordPress maintenance?

With each new release of WordPress, developers fix bugs, add features and patch security vulnerabilities. If you don’t update, it’s guaranteed you will be hacked sooner rather than later.

Can I use the web hosting for email?

We recommend keeping your email & web hosting separate for a few reasons:

  1. If your website hosting goes down for any reason, so will your email.
  2. If you ever wanted to move your website to new hosting, it’s much easier.
  3. The total storage allowance includes website files plus any email accounts so you will quickly run out of storage space with multiple email accounts.

See our dedicated email hosting packages.

Is Maintain My Website the email host?

No, we have partnered with VentraIP & Microsoft. We manage the hosting for you including being your first point of contact for technical support.

Do you offer refunds?

You may cancel service at any time by contacting us and requesting cancellation of services.

Due to the cancel anytime nature of this agreement we shall not be compelled to issue a refund, pro-rated or otherwise. We do reserve the right to issue a refund on a case-by-case basis at our sole discretion.

Do you offer technical support?

Our support hours are 9am–5pm Australian Eastern Time (QLD), Monday through Friday. Use our Support Form, email [email protected] or phone 1300 441 650. Outside of these times, please text 0411 989 705 (Rob) with any urgent issues relating to your web or email hosting.

Do you offer a guarantee or warranty?

We will endeavour to work with you until you are 100% satisfied. Please see our Terms & Conditions for details or contact us with any concerns.

Do you have any questions not answered here?