Support

No, there are no lock-in contracts. You can pay-as-you-go one hour at a time or buy in bulk at a reduced hourly rate. Most of our clients buy in bulk to have hours in their account so any maintenance updates can be made without delay. It’s really easy… purchase your required block of hours above or request a quote to get started.

We support all popular website platforms including WordPress, Squarespace, WooCommerce, Adobe Dreamweaver, Wix and many more. We even support popular email sending platforms such as MailChimp and Campaign Monitor. If yours isn’t listed here, just ask us and I’m sure we’ll be able to help!

We can update most websites, however, business owners are sometimes given restricted access by their web developers so the developers can retain control. Unfortunately this means we will be restricted to update certain parts of the website as well unless we are provided with administrator access.

We know your business information and website is important. Depending on the type of the request, we aim for your website maintenance to be performed between 1-3 business days. Minor updates are typically done in 24 hours or less and larger tasks can take between 4-7 business days.

The amount of time required for each task is varied and depends on the request. All tasks are billed in 15 minute increments so we recommend grouping your minor tasks together where possible to take best advantage of the time. A typical half hour update could contain the following:

• Review of task
• Update text and images on 1-2 pages
• Proof read, spell check and browser testing
• Upload updates
• Check live site

Get in touch with us for a quote if you’re not sure.

Yes we offer a full refund of unused hours at any time. Unused hours expire after 12 months.

Yes, we promise to provide you with quality service until you are completely satisfied.

If you have a Content Management System (CMS) such as WordPress, Adobe Business Catalyst, Squarespace etc, we’ll need your admin login. This is typically a username and password that you were supplied on signup. Some systems allow you to invite external administrators which would be preferable.

If you don’t have a CMS then we’ll need your web hosting FTP details. This is typically a server name (ftp.yourwebsite.com), username and password. If you’re not sure what these are you can ask your web hosting provider.

Get in touch with us if you need some help.

Sure can! Our team of experienced web designers and developers can build you a new website specific to your needs and on your chosen platform. The new site will be built using the latest available technology and optimised for search engines and mobile devices. See our Website packages or get in touch with us to find out more.

No, SEO & PPC can be very expensive options and are best managed by Google certified specialists. We can help promote your business with professional email marketing templates, email signatures, or Google My Business pages.

As well as website maintenance, our experienced graphic designers can offer complete brand design or refresh including logo, business cards, brochures, reports, posters, email marketing and more. Get in touch with us for a competitive quote or to find out more.

No, we have partnered with VentraIP and WP Engine. We manage the hosting for you including being your first point of contact for technical support.

Yes it includes regular backups, security monitoring and monthly WordPress core, theme & plugin updates.

With each new release of WordPress, developers fix bugs, add features and patch security vulnerabilities. If you don’t update, it’s possible you will be hacked sooner rather than later.

We recommend keeping your email & web hosting separate for a few reasons:

1. If your website hosting goes down for any reason, so will your email.
2. If you ever wanted to move your website to new hosting, it’s much easier.
3. The total storage allowance includes website files plus any email accounts so you will quickly run out of storage space with multiple email accounts.

See our dedicated email hosting packages.

No, we have partnered with VentraIP, Google and Microsoft. We manage the hosting for you including being your first point of contact for technical support.

You may cancel service at any time by contacting us and requesting cancellation of services.

Due to the cancel anytime nature of this agreement we shall not be compelled to issue a refund, pro-rated or otherwise. We do reserve the right to issue a refund on a case-by-case basis at our sole discretion.

Our support hours are 9am–5pm Australian Eastern Time (QLD), Monday through Friday. Use our Support Form, email [email protected] or phone 1300 441 650. Outside of these times, please text 0411 989 705 (Rob) with any urgent issues relating to your web or email hosting.

We will endeavour to work with you until you are 100% satisfied. Please see our Terms & Conditions for details or contact us with any concerns.